Due to the unique and limited nature of our lace, all sales are final.

Each piece of Solstiss lace is carefully inspected before leaving our production facilities in France to ensure it meets our quality standards. Many Boutique laces are available in limited quantities, often with only one piece in stock. Once sold, a replacement may require 6–8 weeks to produce.

We encourage you to contact us before placing your order with any questions about color, texture, yardage, or selecting the right lace for your project. Our team is happy to help you feel confident in your selection.

Contact us for any return question at contact@solstiss.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns/exchanges

Due to the unique and limited nature of our lace, all Boutique sales are final. We are unable to accept returns or exchanges.

Refunds 

Refunds are only issued in the event of an approved issue with your order, such as receiving an incorrect item or an item that was damaged during shipping.

If you experience an issue with your order, please contact us as soon as possible so we can review the situation.

If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card company to process and post the refund.